Billing & Payment Questions

Is it possible for me to set up a payment plan for my new website?

Definitely! Pukka Websites understands that cash flow can be tight, that businesses may experience periods of high and low income and that the website development costs may constitute a significant investment for a smaller business. We will be pleased to create with you a suitable payment plan which will benefit your cash flow as much as possible.

Alternatively, you may wish to consider renting your website from us for an initial period and then buying it outright when cash flow more readily permits the lump sum investment.

What payment alternatives do you accept?

We accept payment via any major credit or debit card, by direct bank transfer or deposit, by cheque or in cash (but please do not send cash via the postal services). We regret that we do not accept EFTPOS payments.

For the convenience of our international clients, we will accept payments in US dollars, NZ dollars, Australian dollars, British pounds or in Euros. However please note that, unless otherwise agreed in advance, we will always bill in US dollars. Should you wish to pay in any other currency, please contact us first to establish the correct equivalent which will include our costs incurred in transferring the funds, when received, into US dollars.

Why do you normally require a deposit?

Every new website demands the investment of a significant amount of our time and we are sure that you will understand that design work for one client cannot readily be “resold” or converted into a site for a different client if that site should suddenly be no longer required.

The down-payment (deposit) shows us that you are truly committed to the project and it provides us with a degree of comfort and security against what otherwise would be a definite loss if a client should suddenly cancel a project after work has got underway.

Domain Name Questions

Can you register a domain name for me?

Yes – we can register any domain name on your behalf, subject of course to it not being already owned by someone else. Our prices are extremely competitive. For full information and pricing, please contact our support department at the appropriate time with the domain name that you would like to acquire.

General Questions

Are your quotes free?

Yes indeed. Our quotes are free of charge and free of any obligation.

Do you prioritise your international clients over your New Zealand clients?

Absolutely not! We are structured, and we operate in such a manner that there is no need to prioritise any group of our clients over others. All of our clients, wherever they may be located, receive our full attention and service in a timely manner.

How much experience does Pukka Websites have?

Every member of the Pukka Websites team has more than twelve years’ experience in the web design and/or development business. Some team members were doing this sort of thing back in the 1990s, and the internet in those days was a very different to what it is today! Our team has vast experience of creating a wide range of websites. We will gladly create a single page which can be likened to an online advertising flyer for a smaller, perhaps one-man business. At the other end of the scale, we have designed and developed vast websites containing hundreds of pages with multiple databases and other functionality for large multinational companies.

We have design and development skills and software packages that enable us to create complex websites packed with cutting edge technology which at the same time are visually attractive and easy to navigate.

We take pride in reassuring our clients that, if it is internet-based, we can do it!

Where are you based?

We are a network of professionals, with differing skills based in different countries around the world. Our developers work out of New Zealand, Nepal and India whilst we have graphic designers based in Indonesia and Sri Lanka. Database experts in the USA etc. However, all work is funnelled through and managed by our New Zealand office and you will deal only with your project manager in New Zealand.

Will you work only for clients in New Zealand?

No. We have a truly international client base spread across several continents. In fact, at present most of our clients are situated outside of New Zealand. Website development and our extensive knowledge of the internet allows us to provide a full and reliable service to any client, anywhere in the world provided that they have an internet connection.

Guarantee Questions

Do you offer a price guarantee?

Absolutely! A cornerstone of our business policy is that once we have agreed a price with a client, it is final. There will be no unexpected surprises. If we should make an error in pricing a job, then we will bear any additional costs. We will NEVER ask any client to pay more than the contracted sum unless the client should have requested additions or significant changes to the originally contracted work.

Is your work guaranteed?

It certainly is. All of our new websites come with an appropriate guarantee during the currency of which we will remedy any defects etc. at our own expense entirely.

Website Creation Questions

Do you offer a design and build service?

Yes we do.  We are skilled in both fields and if we both design and build your new website, you can be confident that there will be no buck-passing. It all stops with us!

How much does a maintenance contract cost?

This depends almost entirely upon the size and complexity of the client’s website, but it can be as little as a few dollars a month for a small basic site whilst it can run into three figures or more each month for the larger sites.

Is it possible for me to set up a payment plan for my new website?

Definitely! Pukka Websites understands that cash flow can be tight, that businesses may experience periods of high and low income and that the website development costs may constitute a significant investment for a smaller business. We will be pleased to create with you a suitable payment plan which will benefit your cash flow as much as possible.

Alternatively, you may wish to consider renting your website from us for an initial period and then buying it outright when cash flow more readily permits the lump sum investment.

Is your work guaranteed?

It certainly is. All of our new websites come with an appropriate guarantee during the currency of which we will remedy any defects etc. at our own expense entirely.

What is an optional maintenance charge?

Pukka Websites understands that your website is likely to grow and that it will develop into a constantly changing site. As a result, it will require updating, or regular maintenance attention to allow it to grow with your business, to maintain its functionality and to upgrade components etc.

To help our clients to deal with this, without being hit by unexpected, high value invoices we normally offer clients the option of committing a small amount on a monthly or annual basis as a website maintenance fee.

This will cover changes to the content of your site as well as the addition of occasional new pages etc. But the maintenance fee does not cover such things as structural changes to your website, redesign/redevelopment work or the addition of multiple new pages etc.

We stress that this is an optional service. If you are confident that there will be few changes to your website over the years, or if perhaps you wish to execute basic changes yourself, we will be pleased to make any changes to your website as and when needed and to bill for such changes, at our standard rates, as they occur.

It should be noted that we set aside a certain amount of time each month which is earmarked solely for maintenance work on clients’ websites. Thus those clients who take out a maintenance contract will normally see their alterations or updates completed sooner than those who opt to have their work done as part of our queued orders.